Help & support

Questions, problems, or feedback about AkosNeat — write to us and a real person answers.

Email us

We answer within one business day.

Step-by-step guides

Prefer to see how it works? Every part of the app has a short guide.

I can't sign in: Business owners and cleaners sign in with the email and password used at sign-up. Clients don’t use a password — they enter a 6-digit code sent by their cleaning company. If the code expired, ask the company to send a new one.
How do I cancel my subscription?: The subscription is with Apple: on your iPhone, open Settings, tap your name, then Subscriptions. If you subscribed on our website, cancel at app.akosneat.com, under Billing. You can also write to us.
How do I delete my account and data?: In the app, go to Profile and tap Delete account. This removes your data permanently. You can also request deletion by email.
A check-in shows no location: That happens when the property address could not be placed on the map, or the phone had location turned off. The job is recorded normally — only the distance check is skipped.

AkosNeat is a product of Akos Solutions Corp.